Client
Salesforce, Inc
Services
Figma Design System Component Definition Component Intake Interaction Design UX Writing Specs Visual Design Systems Design Librarites: Type, Color, Spacing, Effects Process Collaboration
Industries
Enterprise
Date
January 2023
I worked at Salesforce for 10 years, where I designed service applications, B2B applications, HR Portals, data analysis portals, a custom learning management system for making Trailheads, communication applicatons like Slack, and more. I was on the original Lightning Design System team where we created and launched the first Enterprise consumer design system.
Redesigned the Global intranet which is still in use 12 years later, as designed. 6 hours of average time a week saved with the new design enabled Salesforce to scale from 5k to 35,000 employees in under a year. The new intranet merged 12 support teams into one and employed the cms I designed to keep answers timely, relevant and useful based on tenure and role. Designed and LAUNCHED Fintech, B2B, Checkout, Data Analysis, Chat, Ordering, Climate Tracking, and Data Visualization Apps. I pitched systems focused design methods to the COO and Exec Team, which went up to the CEO directly, who approved me a budget to launch and execute the Enterprise Employee Apps Product Design team. I hired, developed process, reigned in ad hoc waterfall development of apps never depreciated, and created (design and code) the only internal Design System ever made at Salesforce. It is used by teams across Salesforce today. Awarded 6 patents for original work on relevancy in search engines.